Refund policy
Return and Refund Policy
1. Returns
We accept returns within [14] days from the date of delivery. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Proof of purchase is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Customized or personalized products
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Items on sale or clearance
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Products damaged due to misuse or improper handling
3. Return Process
To initiate a return, please follow these steps:
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Contact our customer service at [contact@ilovecristals.com] with your order details.
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We will provide return instructions, including the return shipping address.
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Ship the item back to us using a trackable shipping method.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [07] business days to your original payment method.
5. Exchanges
If you received a defective or damaged item, we offer exchanges. Contact us within [3] days of delivery to arrange for a replacement.
6. Return Shipping Costs
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If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.
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If returning for other reasons, the customer is responsible for return shipping fees.
7. Contact Us
For any questions regarding returns and refunds, reach out to us at [contact@ilovecristals.com/+1 (718) 952 1444].